Email: hello@basicsforbasics.co

Free delivery to Hong Kong on orders over HK$800

FAQ

General

What currency are your prices in?

We are based in Hong Kong so all prices displayed are in HK dollars (HKD).

What payment methods does Basics for Basics accept?

We process all orders with Paypal.

What if I need to change or cancel my order?

Once an order is placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need. We process orders super-fast, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to hello@basicsforbasics.co right away and be sure to include your order number in your request. We’ll try our best to catch it before it goes out!

Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery.

How do I know my size?

Please click our Size Guide to view the size chart.

Shipping

How much does shipping cost in Hong Kong?

We offer a flat rate ground shipping of HK$20 on all orders within Hong Kong. Free Shipping is offered upon orders above HK$800.

How much does international shipping cost?

Standard international shipping is a flat rate HK$150. We offer free international shipping on orders over HK$1500.

How fast is your shipping?

Most of our orders are shipped within 2-3 days of purchase from Hong Kong, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship during public holidays.

I haven’t received my package, what should I do?

Should you not receive your package, please contact our team at hello@basicsforbasics.co to assist you in locating your order.

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