BASICS FOR BASICS FAQ
What currency are your prices in?
We are based in Hong Kong so all prices displayed are in HK dollars (HKD), however you may switch to US dollars (USD) on the top right-hand corner of our website.
What if I need to change or cancel my order?
Once an order is placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need. We process orders super-fast, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to firstname.lastname@example.org right away and be sure to include your order number in your request. We’ll try our best to catch it before it goes out!
Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery.
How much does shipping cost in Hong Kong?
We offer a flat rate ground shipping of $5 USD on all orders within Hong Kong. Free Shipping is offered upon orders above $300 USD.
How much does international shipping cost?
We offer free international shipping on orders over $300 USD. A country-specific shipping fee will be applied at checkout on orders less than $300 USD.
How fast is your shipping?
Most of our orders are shipped within 2-3 days of purchase from Hong Kong, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship during public holidays.
Who can I contact about press inquiries?
Please email email@example.com with any press inquiries.